🔹 1. Purpose

This Refund Policy explains the conditions under which MX FOOTBALL BETTING PLATFORM WORLD may issue refunds to users who place bets on sporting events through our platform.

🔹 2. Eligibility

Refunds may be considered only for users who have placed a bet on an event that has not yet been fully settled. Once a bet is settled (win or loss), it is generally not eligible for refund unless stated otherwise in specific promotional terms.

🔹 3. Reasons for Refund

Refunds may be issued under the following circumstances:

• Accidental Bet: If a user accidentally places a bet, a refund request may be reviewed.
• Fraudulent Activity: If an account is compromised and unauthorized transactions occur, refunds may be considered after investigation.
• Technical Error: If a system or platform error directly causes a financial loss, the affected amount may be refunded.
• Canceled Event: If a sporting event is canceled or voided, users may be eligible for a refund depending on event rules.

🔹 4. Refund Request Process

To request a refund, users must contact our support team and provide:

• Full name
• Account details
• Transaction or bet reference number
• Reason for refund request
• Any relevant supporting evidence

🔹 5. Review & Decision

All refund requests are carefully reviewed by our support team. A decision is typically made within 10 business days after submission.

If approved, refunds are processed within 30 business days, depending on the payment method and verification process.

🔹 6. Limitations

MX FOOTBALL BETTING PLATFORM WORLD reserves the right to reject refund requests if they are found to be fraudulent, abusive, or not meeting eligibility criteria.

Refunds may also be subject to processing fees depending on the payment provider.

We also reserve the right to modify or update this Refund Policy at any time without prior notice.

🔹 7. Contact Information

For any questions regarding refunds, users may contact our customer support team through the official platform support channel or registered email.

🔹 8. Important Notes

• Refunds are only applicable for unsettled bets
• Settled bets (win or loss) are generally non-refundable
• Refund approval is subject to platform verification and policy compliance